Using the health system pharmacy

The health system pharmacy should be your first choice for prescriptions!

They offer the best service and most cost-effective options for your medications. Refilling prescriptions is quick, easy, and does not require a visit to the pharmacy. Moving prescriptions to a health system pharmacy is also convenient, without a trip to a physical location, read below to learn more.

Health system pharmacy locations

A few reminders about the health system pharmacy

• Maintenance prescriptions must be filled by the health system pharmacy. Maintenance medications are prescribed to treat chronic health conditions. The health system pharmacy’s convenient, free delivery service is highly recommended for these prescriptions and will be required beginning June 1, 2024. Details about this change will be communicated in spring 2024.
  • Olathe Health employees have until May 31, 2024, to transition prescriptions to the health system pharmacy. Beginning June 1 2024, maintenance medications filled outside the health system pharmacy will not be covered. For the lowest rate, start using the health system pharmacy right away. Information about how to fill your prescriptions with the health system pharmacy will be provided in fall 2023.
• Acute prescriptions can also be filled by the health system pharmacy. Acute medications are prescribed to treat short-term symptoms for a specified time period. These prescriptions can typically be picked up from a health system pharmacy location the same day as prescribed.
• We encourage you to use MyChart to manage your health system pharmacy prescriptions. Within MyChart’s web portal and mobile app, you can communicate with your provider, request prescription refills, and set payment and delivery preferences. You’ll even receive notifications when your prescriptions are shipped or ready to be picked up.

Download MyChart from Apple App Store

Download MyChart from Google Play

Click “Sign Up Now” to get started.

How to fill new prescriptions at the health system pharmacy

Simply ask your provider to send your prescription to one of the health system pharmacy locations.

• For delivery, please have your provider send the prescription to Southlake Retail Pharmacy. A pharmacist will call you with any questions about the prescription.
• For pickup, please have your provider send the prescription to Bell Hospital Tower, Indian Creek Retail Pharmacy, Cambridge Tower A, or Westwood Medical Pavilion. A pharmacist will contact you with any questions about the prescription. Beginning June 1, 2024, all maintenance medications must be delivered.

How to refill an existing prescription at the health system pharmacy

Choose one of these three easy ways to request a refill through the health system pharmacy.

1. Use the refill feature within MyChart.

2. Email MyRPh@kumc.edu and include:

• Your information – full name, date of birth, home address, best phone number to reach you, and any medication allergies.
• Medication information – medication(s) to be refilled.
• Delivery or pickup? – your preferred delivery address OR your preferred health system pharmacy pickup location (Bell Hospital Tower, Indian Creek Retail Pharmacy, Cambridge Tower A, or Westwood Medical Pavilion). Beginning June 1, 2024, all maintenance medications must be delivered.

3. Call the automated refill system at 913-588-2361 and follow the prompts.

• For delivery, select Southlake.
• For pickup, select from Bell Hospital Tower, Indian Creek Retail Pharmacy, Cambridge Tower A, or Westwood Medical Pavilion.

How to transfer an existing prescription from another pharmacy

Olathe Health employees will receive special instructions in fall 2023 about their existing prescriptions. Other health system employees may email MyRPh@kumc.edu about the existing prescription you would like to transfer. Be sure to include:

• Your information – full name, date of birth, home address, best phone number to reach you, and any medication allergies.
• Medication information – medication(s) to be transferred.
• Pharmacy information – name and phone number of the pharmacy where your prescription is currently on file.
• Delivery or pickup? – your preferred delivery address OR your preferred health system pharmacy pickup location (Bell Hospital Tower, Indian Creek Retail Pharmacy, Cambridge Tower A, or Westwood Medical Pavilion). Beginning June 1, 2024, all maintenance medications must be delivered.

About the free prescription delivery service

Want your prescriptions delivered at no additional charge? Just have your provider send the prescription to the Southlake Retail Pharmacy. Prescriptions can be delivered to your home, another preferred address (but not at work), or a FedEx hold-at/pickup location. Beginning June 1, 2024, free delivery of maintenance medications from the health system pharmacy will be required.

If you haven’t used the health system pharmacy’s free delivery service before, a pharmacist will call to confirm your preferred delivery address, your email address (for shipping updates), and your payment method (for deductible/coinsurance or copay). Then, your medication will arrive via FedEx within 3 business days.

If you don’t want medications delivered to your home, you can use a FedEx hold-at/pickup location. Designate your preferred location and the health system pharmacy will deliver your medications there. FedEx will sign for your prescriptions and hold them in a safe location for you to pick up within 7 days. Indicate your preferred FedEx hold-at/pickup location when the pharmacist calls to confirm your prescription details or email MyRPh@kumc.edu to make FedEx arrangements.

About prescription pickup

Prefer to visit the pharmacy in person? You still have the option to pick up your prescriptions with the health system pharmacy. This will be available for maintenance medications through May 31, 2024; after that maintenance medications must be delivered.

Ask your provider to submit the prescription to Bell Hospital Tower, Indian Creek Retail Pharmacy, Cambridge Tower A, or Westwood Medical Pavilion. Please note that Southlake does not have a waiting area, so pickups are easier at other health system pharmacy locations. Beginning June 1, 2024, all maintenance medications must be delivered.

Need help?

If you have questions about managing your health system pharmacy prescriptions – such as how to request a refill or change your delivery/pickup preference – email MyRPh@kumc.edu for the fastest response.

If you have medical questions about your health system pharmacy prescriptions – such as how to take medications, side effects to watch for, or drug interactions to avoid – a pharmacist is available for counseling 365 days a year at 913-588-2371.